We're at several crossroads here at Mission Research. The company's growing, sales are growing, user base is growing, product's growing...all good things, but all bringing new challenges as they move to new levels.
As we grow the company, we're getting to the point where some of the ol' nudge, wink, secret handshake shorthand ways of doing things aren't adequate, and certainly aren't easy to communicate to new hires, so we're working hard at (re-)organizing to grow smarter.
As sales and the user base grow, our support needs and the ways in which we keep track of and contact our customers are growing and changing. Again, a lot of the things that worked with 50 or 100 customers need to be formalized and standardized as we approach 2,000. A nice problem to have, to be sure, but full of challenges.
Finally, we're developing the first major add-on for GiftWorks (Volunteer Center), a significant update, online services to be used in conjunction with GiftWorks, GiftWorks 2007 (major release), and a few other projects (and products) about which more information will be available soon. Huge undertakings all, and I'm going to be overseeing Product Management which will be pretty monstrous. With more and more customers and more and more products (and projects), we need oversight to make sure everything is moving in the right direction and at the right rate (and arriving at its destination on time). I'm looking forward to the challenge and to helping Mission Research move to the next level.
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